I understand the
challenges of purchasing a guitar without having the opportunity to play it first.
At Trinity Guitars we are dedicated to helping you thought this process with detailed
email and phone conversations about your guitar needs. We want to help you select
the correct guitar for you playing style, sound desires and budget. Please take
advantage of engaging in dialog about the guitars.
are personally set up and inspected to insure that the guitar is
in top condition when it leaves the studio. With such care in the selection and
preparation process the success rate is very high, few guitars ever make the trip
back to the Trinity Guitars studio. Even with careful selection there may arise
a need to return a guitar. Any new item (other than items noted below) may be
returned within 48 hours after purchase for a full refund of the purchase price
minus shipping costs and refurbishing costs. Your responsibility is to do so in 48 Hours from delivery,
return it in new condition, and pay for the return insured shipping. The guitar is in your custody and is your property and reasonability until it is back at Trinity Guitars in new condition. In New condition
is when I open the guitar back at the studio. Custom order, special order and
guitars that you have Trinity Guitars or some other party make modifications to
can not be returned for a refund. Guitars that have been modified by Trinity Guitars at the customers request that can be returned to 100% original condition may be returned. The cost of the modification is not refundable. The determination of the return on a modified product is solely that of Trinity Guitars. A fee will be assessed for the cost to return the guitar to its original state.
Shipping and/or handling
charges are not refundable. It is your responsibility to pay return shipping and
to fully insure the unit(s) you are returning. Also, it is your responsibility
to cover shipping charges for sending the item to you. If you are quoted free
shipping and return the item, you will be required to cover the actual shipping
costs incurred by your order. Items that are returned must be in the original
packaging, with all accessories and paperwork included in the original shipment,
such as owner's manual(s) and warranty card. Items must be new and free from all
signs of use or wear including pick marks on the guard and finish of the top,
The warranty card and manual(s) must not have any writing in them. If your order
was shipped to you in outer packaging it must be returned in that packaging as
well as the inner box or boxes. Returned items that do not arrive in the condition
described above are subject to a 10% restocking fee, plus the cost of replacing
missing, soiled, worn or marked-on items. Obvious signs of use that reduce the
value of a returned unit will be subject to additional charges based on repair
costs and mark down needed to sell the instrument.
made to a credit card will be refunded, less freight, handling and any reconditioning
charges, to the same credit card only. Payments made by check will be refunded
with a check after sufficient time has passed for your original check to completely
clear through the banking system.
Return policy does not
apply to purchases made in the Trinity Guitars studio or purchases made in person
at a shop or festival. You will have the opportunity to play and inspect the instrument
at the time of the purchase.
To return an instrument, the
customer must first contact Trinity Guitars to tell us that you are intending
to return the instrument. The instrument must then be packed up in its original
carton, with all accessories and paperwork included in the original shipment and
shipped via a common carrier to us with full insurance. Remember, you are now
the responsible party of the package and are taking full responsibility for the
item in case of damage or loss. If the item is damaged while in transit, we will
notify you, but you must file a claim with your preferred shipper. Once the item
is back and we have determined it to be in its original condition, we will issue
the appropriate credit, less shipping charges. If the item is not in its original
condition, or is returned after the normal evaluation period has expired, restocking
fees and other charges may apply at Trinity Guitars discretion.
Returns must be authorized before being shipped back. Any unauthorized returns if accepted will be charged a 20% restocking fee. This includes returned sent back after the 48 hour approval period has expired. Do not use packing peanuts inside the case or in the box. A $25 fee will be assessed for any returns containing packing peanuts.
Return policy does not extend to used and consignment and to international orders.
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